# GoodABA — Full content corpus

> Compact, AI-friendly dump of GoodABA editorial guides, glossary, features, and tool facts. See https://www.goodaba.com/llms.txt for the index.

## About GoodABA
GoodABA is the client and employee CRM for ABA agencies. One branded workspace handles client and employee records, family and employee portals, intake forms, e-signature, the complete ABA document library (34 consents and policies, e-sign ready), document management, task automation, credential tracking, and growth tools. One plan costs $20/month and includes 25 client and employee CRM records, 100 AI Assistant requests, and unlimited agency team-member accounts. Additional records are only $1 each. Each $10 monthly AI pack adds another 100 requests and packs can be repeated. The Assistant can find client details, review records and uploaded documents, draft follow-ups and briefs, and create tasks and notes. The plan has a 30-day money-back guarantee. Target market: solo BCBA practices through growing multi-provider agencies.

## Roundup pages
### Best ABA Software in 2026
- URL: https://www.goodaba.com/best/aba-software
- Description: The complete buyer's guide to ABA practice management, billing, and clinical software for agencies of every size.

### Best ABA Practice Management Software
- URL: https://www.goodaba.com/best/aba-practice-management-software
- Description: All-in-one platforms for ABA agencies — clinical, billing, and ops in one place.

### Best ABA Billing Software
- URL: https://www.goodaba.com/best/aba-billing-software
- Description: Billing and revenue cycle tools purpose-built for ABA agencies and Medicaid claims.

### Best ABA Data Collection Software
- URL: https://www.goodaba.com/best/aba-data-collection-software
- Description: Clinical data capture, programs, and graphs for BCBAs, RBTs, and supervisors.

### Best ABA Scheduling Software
- URL: https://www.goodaba.com/best/aba-scheduling-software
- Description: Schedulers that handle authorizations, recurring sessions, and multi-staff coverage.

### Best EHR Software for ABA
- URL: https://www.goodaba.com/best/aba-ehr-software
- Description: Charting and clinical record systems suitable for behavioral health and ABA workflows.

### Best ABA Intake & Onboarding Software
- URL: https://www.goodaba.com/best/aba-intake-software
- Description: Forms, signing, and intake workflows that move new clients from inquiry to first session.

### Best Document Signing Software for ABA Agencies
- URL: https://www.goodaba.com/best/document-signing-software-for-aba
- Description: HIPAA-aware e-signature tools for consents, BAAs, employment paperwork, and parent agreements.

### Best Telehealth Software for ABA
- URL: https://www.goodaba.com/best/telehealth-software-for-aba
- Description: Video session and parent training tools that hold up under HIPAA and BCBA workflows.

### Best Phone Systems for ABA Agencies
- URL: https://www.goodaba.com/best/phone-systems-for-aba-agencies
- Description: VoIP and business phone systems that support multi-line clinical agencies.

### Best Fax Services for ABA Agencies
- URL: https://www.goodaba.com/best/fax-services-for-aba-agencies
- Description: HIPAA-compliant e-fax options for insurance verifications, referrals, and treatment plans.

### Best Email Platforms for ABA Agencies
- URL: https://www.goodaba.com/best/email-for-aba-agencies
- Description: HIPAA-eligible email and email marketing tools for clinical agencies.

### Best HR & Payroll Software for ABA Agencies
- URL: https://www.goodaba.com/best/hr-software-for-aba
- Description: HR, payroll, and onboarding platforms for clinical staff and RBTs.

### Best ABA Software for Solo BCBAs
- URL: https://www.goodaba.com/best/aba-software-for-solo-bcba
- Description: Lightweight, affordable ABA platforms that solo BCBAs and one-clinician practices can run without an admin team.

### Best ABA Software for In-Home Agencies
- URL: https://www.goodaba.com/best/aba-software-for-in-home-aba
- Description: Practice management and clinical tools that handle in-home session capture, mileage, and field-staff coordination.

### Best ABA Software for School-Based Programs
- URL: https://www.goodaba.com/best/aba-software-for-school-based-aba
- Description: Tools that handle school district workflows, IEP coordination, and FERPA-aware documentation for school-based ABA.

### Best ABA Software for Multi-State Agencies
- URL: https://www.goodaba.com/best/aba-software-for-multi-state-agencies
- Description: Platforms that handle multi-state Medicaid rules, payer enrollment complexity, and cross-state credentialing.

### Best ABA Software for Medicaid-Heavy Agencies
- URL: https://www.goodaba.com/best/aba-software-for-medicaid-billing
- Description: Practice management and billing tools that hold up under Medicaid rules, audit risk, and per-state quirks.

### Best ABA Software for Telehealth Programs
- URL: https://www.goodaba.com/best/aba-software-for-telehealth-aba
- Description: Platforms that combine HIPAA-eligible video, telehealth-friendly clinical capture, and parent-training workflows.

## Guide hubs
### Intake & Onboarding
- URL: https://www.goodaba.com/guides/intake
- Description: Move new clients from inquiry to first session.

### Credentialing
- URL: https://www.goodaba.com/guides/credentialing
- Description: Provider credentialing, supervision, and renewals.

### Marketing
- URL: https://www.goodaba.com/guides/marketing
- Description: Grow referrals and the agency caseload.

### Insurance & Billing
- URL: https://www.goodaba.com/guides/insurance
- Description: Insurance verification, claims, and revenue cycle.

### Hiring & HR
- URL: https://www.goodaba.com/guides/hiring
- Description: Recruiting, onboarding, and retaining clinical staff.

### Audits & Compliance
- URL: https://www.goodaba.com/guides/audits
- Description: Audit prep, payer reviews, and HIPAA.

### Operations
- URL: https://www.goodaba.com/guides/operations
- Description: Running, scaling, and structuring an ABA agency.

## Editorial guides
### The ABA Intake Process Checklist
- URL: https://www.goodaba.com/guides/intake/aba-intake-process-checklist
- Description: Step-by-step intake workflow from first call to first session, with payer-ready paperwork.

### Insurance Verification for ABA: A Practical Guide
- URL: https://www.goodaba.com/guides/intake/insurance-verification-for-aba
- Description: How to verify benefits, run a VOB, and document coverage so claims pay.

### ABA Onboarding Paperwork: What to Send and When
- URL: https://www.goodaba.com/guides/intake/aba-onboarding-paperwork
- Description: Consents, BAAs, intake forms, and parent agreements — what every new client needs to sign.

### BCBA Credentialing Guide for Agencies
- URL: https://www.goodaba.com/guides/credentialing/bcba-credentialing-guide
- Description: Credential, re-credential, and track BCBA, BCaBA, and RBT certifications.

### RBT Onboarding Checklist
- URL: https://www.goodaba.com/guides/credentialing/rbt-onboarding-checklist
- Description: Hire, train, and supervise an RBT through their first 90 days.

### ABA Supervision Requirements by State
- URL: https://www.goodaba.com/guides/credentialing/aba-supervision-requirements-by-state
- Description: Hour, ratio, and documentation rules for supervised fieldwork in every U.S. state.

### How to Start an ABA Clinic
- URL: https://www.goodaba.com/guides/operations/how-to-start-an-aba-clinic
- Description: End-to-end: business setup, credentialing, payer enrollment, and first hires.

### ABA Audit Preparation Guide
- URL: https://www.goodaba.com/guides/audits/aba-audit-preparation-guide
- Description: Documentation, session notes, and operational hygiene for payer and accreditation audits.

### HIPAA Compliance for ABA Agencies
- URL: https://www.goodaba.com/guides/audits/hipaa-compliance-for-aba-agencies
- Description: Practical HIPAA: BAAs, training, security risk assessments, and breach response.

### ABA Clinic Marketing Strategies That Work
- URL: https://www.goodaba.com/guides/marketing/aba-clinic-marketing-strategies
- Description: Channels, partnerships, and copy that bring referrals to small ABA agencies.

### The ABA Referral Source Playbook
- URL: https://www.goodaba.com/guides/marketing/aba-referral-source-playbook
- Description: Find, build, and steward referral relationships with pediatricians, schools, and SLPs.

### ABA Insurance Billing Guide
- URL: https://www.goodaba.com/guides/insurance/aba-insurance-billing-guide
- Description: CPT codes, modifiers, claim submission, and getting paid as an ABA agency.

### ABA Business Insurance: A Buyer's Guide
- URL: https://www.goodaba.com/guides/insurance/aba-business-insurance-buyers-guide
- Description: Liability, malpractice, and cyber coverage for ABA agencies — what to buy and skip.

### How to Hire RBTs
- URL: https://www.goodaba.com/guides/hiring/how-to-hire-rbts
- Description: Job descriptions, interview rubrics, and onboarding plans for hiring RBTs at scale.

### BCBA Compensation Benchmarks (2026)
- URL: https://www.goodaba.com/guides/hiring/bcba-compensation-benchmarks-2026
- Description: Salary, bonus, and benefit benchmarks for BCBAs across regions and agency sizes.

### ABA Clinic Cash Flow Guide
- URL: https://www.goodaba.com/guides/operations/aba-clinic-cash-flow-guide
- Description: How to manage cash flow in an ABA clinic — billing cycles, payer lag, payroll timing, and the reserves that prevent cash crises.

### Setting ABA Fee Schedules: Practical Guide
- URL: https://www.goodaba.com/guides/operations/setting-aba-fee-schedules
- Description: How to set defensible fee schedules for ABA services — payer benchmarks, code-by-code logic, and the rationale that survives contract negotiation.

### ABA Clinic Cancellation Policy: Practical Guidance
- URL: https://www.goodaba.com/guides/intake/aba-clinic-cancellation-policy
- Description: How to write, communicate, and enforce a fair cancellation and missed-session policy that protects RBT income without driving families away.

### ABA Prior Authorization Process: A Working Playbook
- URL: https://www.goodaba.com/guides/insurance/aba-prior-authorization-process
- Description: How to run ABA prior authorizations — what's required, how to package the assessment for approval, common denial reasons, and renewal cadence.

### ABA Claim Denial Appeals: Operational Playbook
- URL: https://www.goodaba.com/guides/insurance/aba-claim-denial-appeals
- Description: How to triage, appeal, and prevent ABA claim denials — the workflow that turns a denial pile into recovered revenue.

### ABA Medicaid Audit Preparation Checklist
- URL: https://www.goodaba.com/guides/audits/aba-medicaid-audit-prep
- Description: What Medicaid auditors look for in ABA, the documentation standards that hold up, and the operational habits that prevent panic when the audit letter arrives.

### ABA Clinic Website Guide: What to Build, What to Skip
- URL: https://www.goodaba.com/guides/marketing/aba-clinic-website-guide
- Description: What an ABA clinic website needs in 2026 — pages that convert families, content that supports referral sources, and the basics that prevent your site from being a liability.

### RBT Retention Strategies: What Actually Works
- URL: https://www.goodaba.com/guides/hiring/rbt-retention-strategies
- Description: Why ABA clinics lose RBTs and what the agencies with low turnover do differently — pay structure, scheduling discipline, supervision, and operational habits.

## Features
### Branded Client Portal for ABA Agencies
- URL: https://www.goodaba.com/features/client-portal
- Description: Give every family a private, branded portal for documents, forms, billing, and messages — no extra tools.

### ABA Intake Forms That Auto-Route
- URL: https://www.goodaba.com/features/intake-forms
- Description: Build, send, and track intake forms with conditional logic, e-sign, and automatic case creation.

### Family & Team Communications, Logged
- URL: https://www.goodaba.com/features/communications
- Description: Email and SMS workflows tied to the client record — every message timestamped and exportable.

### Document Signing Built for ABA
- URL: https://www.goodaba.com/features/document-signing
- Description: Consents, BAAs, and parent agreements signed inside the portal with no DocuSign add-on.

### Task Automation for Recurring Operations
- URL: https://www.goodaba.com/features/task-automation
- Description: Auto-create tasks for credential renewals, supervision hours, audits, and recurring family touchpoints.

### Credential Tracking for BCBAs and RBTs
- URL: https://www.goodaba.com/features/credential-tracking
- Description: One source of truth for clinician certifications, expirations, supervision hours, and training.

## Glossary
- **ABA (Applied Behavior Analysis)** (https://www.goodaba.com/glossary/aba): Evidence-based science of behavior change applied clinically.
- **BCBA** (https://www.goodaba.com/glossary/bcba): Board Certified Behavior Analyst — graduate-level ABA clinician.
- **BCaBA** (https://www.goodaba.com/glossary/bcaba): Board Certified Assistant Behavior Analyst — bachelor's level under BCBA supervision.
- **RBT** (https://www.goodaba.com/glossary/rbt): Registered Behavior Technician — paraprofessional who delivers ABA under supervision.
- **OT** (https://www.goodaba.com/glossary/ot): Occupational therapy — sometimes coordinated with ABA.
- **SLP** (https://www.goodaba.com/glossary/slp): Speech-language pathologist — frequent ABA referral source.
- **ABC (Antecedent-Behavior-Consequence)** (https://www.goodaba.com/glossary/abc): Functional analysis framework central to ABA assessment.
- **FBA (Functional Behavior Assessment)** (https://www.goodaba.com/glossary/fba): Structured assessment to identify behavior function before treatment.
- **Behavior Support Plan (BSP / BIP)** (https://www.goodaba.com/glossary/bsp): Written plan defining function-based interventions and replacement skills.
- **VB-MAPP** (https://www.goodaba.com/glossary/vbmapp): Verbal Behavior Milestones Assessment & Placement Program.
- **ABLLS-R** (https://www.goodaba.com/glossary/ablls-r): Assessment of Basic Language and Learning Skills — Revised.
- **AFLS** (https://www.goodaba.com/glossary/afls): Assessment of Functional Living Skills.
- **Discrete Trial Training (DTT)** (https://www.goodaba.com/glossary/discrete-trial-training): Structured teaching method using clear antecedent–response–consequence trials.
- **Natural Environment Teaching (NET)** (https://www.goodaba.com/glossary/natural-environment-teaching): Teaching skills in everyday contexts and routines.
- **PECS** (https://www.goodaba.com/glossary/pecs): Picture Exchange Communication System.
- **Shaping** (https://www.goodaba.com/glossary/shaping): Reinforcing successive approximations toward a target behavior.
- **Prompting** (https://www.goodaba.com/glossary/prompting): Cues that increase the likelihood of a correct response.
- **Fading** (https://www.goodaba.com/glossary/fading): Gradually removing prompts so behavior is independent.
- **Extinction** (https://www.goodaba.com/glossary/extinction): Discontinuing reinforcement of a previously reinforced behavior.
- **Reinforcement** (https://www.goodaba.com/glossary/reinforcement): Consequence that increases the future probability of a behavior.
- **CPT Code** (https://www.goodaba.com/glossary/cpt-code): Procedure code used for medical billing (e.g. 97153, 97155).
- **CPT 97151** (https://www.goodaba.com/glossary/97151): Behavior identification assessment by physician or other qualified healthcare professional.
- **CPT 97153** (https://www.goodaba.com/glossary/97153): Adaptive behavior treatment by protocol — direct technician service.
- **CPT 97155** (https://www.goodaba.com/glossary/97155): Adaptive behavior treatment with protocol modification by physician/QHCP.
- **CPT 97156** (https://www.goodaba.com/glossary/97156): Family adaptive behavior treatment guidance — caregiver training.
- **VOB (Verification of Benefits)** (https://www.goodaba.com/glossary/vob): Confirmation of insurance coverage and patient cost-share before service.
- **Prior Authorization** (https://www.goodaba.com/glossary/prior-auth): Payer approval required before delivering covered services.
- **SOAP Note** (https://www.goodaba.com/glossary/soap-note): Subjective–Objective–Assessment–Plan clinical note format.
- **HIPAA** (https://www.goodaba.com/glossary/hipaa): U.S. health information privacy and security law.
- **BAA (Business Associate Agreement)** (https://www.goodaba.com/glossary/baa): HIPAA contract required when a vendor handles PHI.

## Tool facts
### ABA Matrix
- URL: https://www.goodaba.com/aba-software/all-in-one/aba-matrix
- Vendor: ABA Matrix
- Category: all-in-one
- Summary: A mid-market ABA practice management platform with clinical data collection, scheduling, and billing in one product.
- Pricing: per-user; Per-user subscription. Pricing not always publicly listed; confirm with vendor.
- Integrations: QuickBooks, Stripe
- Pros: Single platform for clinical, scheduling, and billing — agencies do not need to stitch multiple tools | Smaller, more responsive vendor — operators report faster product feedback loops than the established players | Pricing accessible enough for 5–20 provider clinics that are priced out of CentralReach quotes
- Cons: Smaller user base means thinner training resources and a smaller pool of admin hires already familiar with the tool | Some advanced reporting and graphing customization features are less mature than Motivity or CentralReach | Newer to the market means fewer accumulated payer-specific edge case handlers than NPAWorks or CentralReach
- GoodABA complements: Run GoodABA alongside ABA Matrix when you want a branded family portal and operational consolidation outside the clinical and billing core.
- GoodABA replaces: GoodABA replaces the email + spreadsheets + DocuSign + Google Forms stack that surrounds ABA Matrix for the agency's family-facing and admin operations.
- Last reviewed: 2026-05-01

### BambooHR
- URL: https://www.goodaba.com/aba-software/hr/bamboohr
- Vendor: BambooHR LLC
- Category: hr
- Summary: An HR information system focused on employee records, performance, and culture, often used by ABA agencies that have outgrown Gusto's HR depth.
- Pricing: quote-only; Quote-only pricing per employee per month. Payroll add-on available separately. Confirm current rates with sales.
- Integrations: Gusto, ADP, Slack, Microsoft 365, Google Workspace, Zapier
- Pros: Best-in-class employee record management with custom fields, document storage, and audit trails | Strong performance review, 1:1 templates, and onboarding workflow features for agencies investing in clinical staff development | Time-off tracking and approval workflows are more polished than payroll-first platforms
- Cons: Quote-only pricing is friction-heavy compared to Gusto's transparent pricing | Payroll is an add-on rather than core — agencies often pair BambooHR with Gusto or ADP for payroll | Healthcare-specific HR features (clinical credential tracking, fieldwork supervision hours) are not modeled | Smaller-than-needed solution for solo or 1–5 person clinics
- GoodABA complements: BambooHR handles employee records and HR workflows. GoodABA handles the rest of the agency stack — branded family portal, intake forms, client record, and clinical credential tracking specific to BCBAs and RBTs.
- GoodABA replaces: GoodABA does not replace BambooHR for general HR. We do replace the email + spreadsheet + DocuSign + Forms stack that surrounds it for agency operations. We also handle BCBA/RBT clinical credentialing that BambooHR does not model.
- Last reviewed: 2026-05-01

### BIPTrack
- URL: https://www.goodaba.com/aba-software/data-collection/biptrack
- Vendor: BIPTrack
- Category: data-collection
- Summary: An ABA data collection platform with a particular focus on behavior intervention plans (BIPs) and treatment integrity tracking.
- Pricing: per-user; Per-clinician subscription. Pricing not always publicly listed; confirm with vendor.
- Integrations: QuickBooks
- Pros: Built specifically around behavior intervention plan (BIP) implementation and treatment integrity scoring | Strong fit for school-based and home-based ABA programs where BIP fidelity is the primary metric | Mobile-first session data interface that RBTs consistently rate as quick to use during real sessions
- Cons: Narrower scope than Catalyst or Motivity — fewer skill-acquisition curriculum tools out of the box | Not a full all-in-one — billing, scheduling, and family-facing workflows live elsewhere | Smaller user base means thinner third-party training and consultant ecosystem
- GoodABA complements: Run GoodABA alongside BIPTrack to cover everything outside clinical data — branded family portal, intake forms, e-signed consents, and consolidated communications.
- GoodABA replaces: GoodABA replaces the email + spreadsheets + DocuSign + Google Forms stack that surrounds BIPTrack for the agency's family-facing and operational workflows.
- Last reviewed: 2026-05-01

### Catalyst
- URL: https://www.goodaba.com/aba-software/data-collection/catalyst
- Vendor: Datafinch Technologies
- Category: data-collection
- Summary: A long-running ABA data collection platform from Datafinch, focused on clinical data and graphing without trying to be a full all-in-one.
- Pricing: per-user; Per-clinician subscription with multiple tiers. Pricing not always publicly listed; confirm with vendor.
- Integrations: CentralReach, QuickBooks
- Pros: One of the longest-running ABA data collection tools — over 15 years of accumulated clinical workflow refinement | Strong skill-acquisition data, behavior-reduction data, and ABC narrative recording in a single session interface | Plays cleanly with all-in-one platforms — many CentralReach customers run Catalyst for clinical data and CentralReach for billing
- Cons: Not an all-in-one — billing, scheduling, and family workflows live in other tools | UI is functional but feels older than newer entrants like Motivity | Setup of programs and skill-acquisition tracks requires meaningful BCBA time up front
- GoodABA complements: Run GoodABA alongside Catalyst to cover everything outside the clinical workspace — branded family portal, intake forms, e-signed consents, and team-wide communications.
- GoodABA replaces: GoodABA replaces the email + spreadsheets + DocuSign + Google Forms stack that surrounds Catalyst for the agency's operational layer that Catalyst does not claim to own.
- Last reviewed: 2026-05-01

### CentralReach
- URL: https://www.goodaba.com/aba-software/all-in-one/centralreach
- Vendor: CentralReach, LLC
- Category: all-in-one
- Summary: The largest all-in-one ABA practice management platform, with deep clinical data collection and built-in revenue cycle management.
- Pricing: quote-only; Pricing is not publicly listed. Quote-based per provider/seat with annual contracts; vendor reports indicate higher total cost of ownership than category peers, especially for small agencies.
- Integrations: QuickBooks, Stripe, Workday, ADP, BambooHR, Salesforce
- Pros: Deep ABA-specific clinical data collection with built-in graphing and treatment integrity tools | Integrated CPT-aware revenue cycle management — claims, authorizations, ERAs, and EOBs in the same platform | Largest ABA-specific customer base in the market, which means peer-validated workflows and a well-developed training catalog (CR Institute)
- Cons: Quote-only pricing — small agencies often cannot get a number without a multi-call sales process | Multi-week implementation timeline; not a fast time-to-value option for solo BCBAs or 1–5 provider clinics | Family/parent portal is functional but unbranded — parents land on a third-party UI that doesn't feel like the agency | Steep learning curve for newer staff, particularly around custom report building and graph configuration
- GoodABA complements: Pair GoodABA with CentralReach when you want a branded family portal, lighter intake and admin workflows, and a 10-minute onboarding without giving up CentralReach's clinical depth or billing engine.
- GoodABA replaces: GoodABA replaces the email-plus-spreadsheets-plus-DocuSign stack that surrounds CentralReach — the operational layer CentralReach does not claim to own.
- Last reviewed: 2026-04-30

### Constant Contact
- URL: https://www.goodaba.com/aba-software/email/constant-contact
- Vendor: Constant Contact, Inc.
- Category: email
- Summary: A long-running email-marketing platform aimed at small businesses, used by some ABA agencies — particularly older operators — for newsletters and referral-source communications.
- Pricing: subscription; from USD12; Lite plan starts at ~$12/mo for 500 contacts; Standard ~$35; Premium ~$80. No free tier (60-day free trial available). NOT HIPAA-eligible — Constant Contact does not sign BAAs.
- Integrations: Salesforce, Shopify, Eventbrite, QuickBooks, Zapier
- Pros: 30+ years of operating history with U.S. small businesses — high deliverability reputation, mature spam-filter relationships | Friendly, hand-holding support that less technical operators consistently rate highly — phone support included on most plans | Built-in event-management features (registration forms, tracking) that some agencies use for parent training events
- Cons: Not HIPAA-eligible: Constant Contact does not sign BAAs — same constraint as Mailchimp and Klaviyo for ABA-specific PHI | No free tier — small agencies that just want to test get pushed straight to a paid plan | Feature pace is slow compared to Mailchimp and Klaviyo; the platform feels older even though it's reliable | Pricing higher than Mailchimp at comparable contact volumes; the additional cost rarely pays back unless the agency uses Constant Contact's event features
- GoodABA complements: Constant Contact handles legacy marketing-email use cases (newsletters, event invites, referral-source updates). GoodABA handles HIPAA-eligible family communications tied to the client record.
- GoodABA replaces: GoodABA does not replace Constant Contact for marketing email. Constant Contact does not replace GoodABA for HIPAA-eligible family workflows because it can't sign a BAA.
- Last reviewed: 2026-05-01

### Dialpad
- URL: https://www.goodaba.com/aba-software/phone-systems/dialpad
- Vendor: Dialpad, Inc.
- Category: phone-systems
- Summary: A business phone system with strong AI features (transcription, call summaries, sentiment), positioned between OpenPhone's simplicity and RingCentral's enterprise depth.
- Pricing: subscription; from USD23; Plans start around $23/user/month for Standard. Pro and Enterprise tiers above. HIPAA-eligible plans require Pro or Enterprise with a BAA.
- Integrations: Salesforce, HubSpot, Microsoft Teams, Google Workspace, Slack, Zendesk
- Pros: AI-powered call transcription, real-time call summaries, and sentiment analysis are genuinely useful for clinical documentation review | Modern UI and mobile apps that compare favorably with OpenPhone while offering more enterprise features | HIPAA-eligible BAA available on Pro and Enterprise tiers
- Cons: Pricing higher than OpenPhone for comparable team sizes — the AI features add cost that not every agency uses | Some AI features may raise PHI concerns — confirm with the vendor that AI features are covered by the BAA before enabling | Setup more complex than OpenPhone but less mature than RingCentral for very large multi-office deployments | Smaller user base in healthcare specifically — many agencies have not heard of Dialpad as a HIPAA option
- GoodABA complements: Dialpad handles calling and AI-powered call insights. GoodABA handles the rest — branded family portal, intake forms, client record, and communications log linked to clients.
- GoodABA replaces: GoodABA does not replace Dialpad. Phone infrastructure is outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds your phone system.
- Last reviewed: 2026-05-01

### Documo
- URL: https://www.goodaba.com/aba-software/fax/documo
- Vendor: Documo, Inc.
- Category: fax
- Summary: A modern online fax service with a developer-friendly API and HIPAA support, popular with mid-size healthcare practices.
- Pricing: subscription; from USD14.99; Plans start around $14.99/month. HIPAA-eligible plans with BAA available on most tiers. API pricing scales separately for developers.
- Integrations: API, Email, Salesforce, Zapier
- Pros: Modern, developer-friendly API for agencies that want to automate fax workflows or integrate with their clinical platform | HIPAA-eligible BAA on most plan tiers — no need to jump to enterprise plans for compliance | Clean web UI that compares favorably with the older eFax interface
- Cons: Smaller brand than eFax — occasional friction with counterparties who do not recognize the provider | Pricing higher than SRFax for solo operators with low fax volume | Newer in the market than eFax, with a shorter healthcare-compliance track record | Single-purpose tool — fax only, no bundled communications features
- GoodABA complements: Documo handles inbound and outbound fax. GoodABA handles the rest — branded family portal, intake forms, e-sign, client record, and communications log.
- GoodABA replaces: GoodABA does not replace Documo. Fax infrastructure is outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds it.
- Last reviewed: 2026-05-01

### DocuSign
- URL: https://www.goodaba.com/aba-software/document-signing/docusign
- Vendor: DocuSign, Inc.
- Category: document-signing
- Summary: The market-leading e-signature platform, often used by ABA agencies for parent consents, BAAs, and employment paperwork.
- Pricing: subscription; from USD15; Plans start around $15/month per user (Personal). Standard, Business Pro, and enterprise tiers above. HIPAA-eligible coverage requires Business Pro or higher with a signed BAA.
- Integrations: Google Workspace, Microsoft 365, Salesforce, Dropbox, Box
- Pros: Industry-standard e-signature with the broadest legal acceptance and most polished signer experience | HIPAA-eligible BAA available on Business Pro and above — supports signed parent consents and clinical paperwork | Massive integration ecosystem — connects to almost every healthcare and admin tool an agency might use
- Cons: Per-user pricing escalates quickly for clinics with many staff members who occasionally need to send documents | HIPAA requires the higher Business Pro tier — surprises agencies budgeting on the entry-level Personal or Standard plan | Outside the agency's brand — parents and employees see the DocuSign logo on every signing surface | Not ABA-specific — no built-in templates for common ABA paperwork (parent consents, BAAs, RBT onboarding)
- GoodABA complements: If your team is committed to DocuSign for signing, GoodABA covers the rest — branded family portal, intake routing, client record, communications, and tasks — without overlapping the signature step.
- GoodABA replaces: GoodABA's built-in e-sign covers parent consents, BAAs, and employment paperwork without a separate DocuSign seat. For most solo and small agencies, GoodABA replaces DocuSign entirely.
- Last reviewed: 2026-05-01

### Doxy.me
- URL: https://www.goodaba.com/aba-software/telehealth/doxy-me
- Vendor: Doxy.me, Inc.
- Category: telehealth
- Summary: A purpose-built telehealth video platform with HIPAA-eligible BAA, popular with small healthcare practices including ABA agencies for parent training sessions.
- Pricing: freemium; Free tier with limited features. Paid Professional and Clinic plans add group rooms, file transfer, and admin features. HIPAA-eligible BAA available on free and paid tiers.
- Integrations: EHR systems via embed, Calendar tools
- Pros: HIPAA-eligible BAA on the free tier — almost unique in the telehealth video category | No-download patient experience: families join from a browser link without installing anything | Designed specifically for healthcare workflows rather than adapted from general video conferencing
- Cons: Free tier has feature limits that most clinical use cases outgrow within a quarter | Video quality and reliability are good but not as polished as Zoom | Limited admin features for multi-provider clinics — recording, transcription, and analytics are lighter than Zoom Healthcare | Branded experience is limited; even paid plans show Doxy.me elements
- GoodABA complements: Doxy.me handles the video session itself. GoodABA handles the rest of the agency stack — branded family portal, intake forms, client record, scheduling, and communications log.
- GoodABA replaces: GoodABA does not replace Doxy.me. We do not run video infrastructure. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds your telehealth tool.
- Last reviewed: 2026-05-01

### Dropbox Sign
- URL: https://www.goodaba.com/aba-software/document-signing/dropbox-sign
- Vendor: Dropbox, Inc.
- Category: document-signing
- Summary: An e-signature tool from Dropbox (formerly HelloSign), often a more affordable alternative to DocuSign for small clinics.
- Pricing: subscription; from USD20; Plans start around $20/month for a single user. Standard and Premium tiers above. HIPAA support available on higher plans with a BAA.
- Integrations: Dropbox, Google Workspace, Microsoft 365, Salesforce, Zapier
- Pros: Generally more affordable than DocuSign at comparable plan tiers — meaningful for small clinics watching subscription costs | Clean, well-designed signer experience that families and employees consistently rate highly | Native Dropbox integration — agencies already on Dropbox for storage get a tighter workflow
- Cons: Smaller integration ecosystem than DocuSign — fewer healthcare-specific connectors out of the box | Brand recognition is lower; some legal counterparties specifically expect DocuSign | Not ABA-specific — no built-in templates for common ABA paperwork | Branded experience is limited — Dropbox Sign branding remains visible to signers
- GoodABA complements: If you are committed to a separate signing tool, Dropbox Sign works fine alongside GoodABA. GoodABA covers the rest — branded family portal, intake routing, client record, and communications.
- GoodABA replaces: GoodABA's built-in e-sign covers parent consents, BAAs, and employment paperwork without a separate Dropbox Sign subscription. For most solo and small agencies, GoodABA replaces Dropbox Sign entirely.
- Last reviewed: 2026-05-01

### eFax
- URL: https://www.goodaba.com/aba-software/fax/efax
- Vendor: Consensus Cloud Solutions
- Category: fax
- Summary: The most widely recognized online fax brand, with extensive enterprise features but higher pricing than category alternatives.
- Pricing: subscription; from USD19.95; Plans start around $19.95/month for Plus. Pro and enterprise tiers above. HIPAA-eligible plans with BAA require eFax Corporate or specific HIPAA-tier products.
- Integrations: Email, Microsoft 365, Google Drive, Salesforce
- Pros: Most universally recognized online fax brand — counterparties almost always accept eFax numbers without question | Mature enterprise feature set including bulk send, API access, and dedicated number portability | Long history with U.S. healthcare market means well-established compliance posture and audit-trail tooling
- Cons: Pricing higher than SRFax and most competitors at comparable feature levels | HIPAA support requires specific Corporate or HIPAA-tier plans — not on entry-level eFax Plus | Customer service quality is variable; large legacy account base means small customers can feel deprioritized | Aggressive marketing and upsell path can frustrate operators who want a simple fax service
- GoodABA complements: eFax handles inbound and outbound fax. GoodABA handles the rest — branded family portal, intake forms, e-sign, client record, and communications log.
- GoodABA replaces: GoodABA does not replace eFax. Fax infrastructure is outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds it.
- Last reviewed: 2026-05-01

### Google Workspace
- URL: https://www.goodaba.com/aba-software/email/google-workspace
- Vendor: Google LLC
- Category: email
- Summary: Google's business productivity suite — Gmail, Calendar, Drive, Meet — with HIPAA BAA on most business plans, the default email backbone for many small ABA clinics.
- Pricing: subscription; from USD6; Business Starter from $6/user/mo; Business Standard $12; Business Plus $18; Enterprise quote-only. HIPAA-eligible BAA available on Business plans and above with explicit acceptance through admin console.
- Integrations: Microsoft Outlook, Apple Mail, Slack, Salesforce, HubSpot, Zapier
- Pros: HIPAA-eligible BAA available on Business Standard and above — covers Gmail, Drive, Docs, Calendar, and Meet | Familiar interface that 90%+ of new hires already know — zero ramp time for staff onboarding | Deep ecosystem (Drive, Calendar, Meet, Forms) means most agency operations can live in one suite without a 12-tool stack
- Cons: BAA must be explicitly accepted in admin console — many small clinics miss this step and operate on technically non-compliant accounts for months | Per-user pricing scales meaningfully — a 20-person agency on Business Standard runs $240/month before storage add-ons | Workspace personal accounts (free Gmail) are NOT HIPAA-eligible regardless of plan; using a personal Gmail for any client communication is a violation | Data-privacy concerns persist for agencies with Medicaid contracts that scrutinize cloud-vendor practices
- GoodABA complements: Google Workspace is the email backbone underneath GoodABA — operators run their everyday email and document storage on Workspace while GoodABA handles ABA-specific family communications, signed paperwork, and the client record.
- GoodABA replaces: GoodABA does not replace Google Workspace. Email infrastructure is outside our scope — we replace the templated family-communication, intake, and signing layer that would otherwise sit awkwardly inside Gmail.
- Last reviewed: 2026-05-01

### Gusto
- URL: https://www.goodaba.com/aba-software/hr/gusto
- Vendor: ZenPayroll, Inc.
- Category: hr
- Summary: A modern payroll, HR, and benefits platform popular with small businesses, including ABA agencies hiring their first 5–50 employees.
- Pricing: subscription; from USD49; Plans start at $49/month base + $6/employee/month for Simple. Plus and Premium tiers above. Pricing transparent on website.
- Integrations: QuickBooks, Xero, Slack, Google Workspace
- Pros: Best-in-class new-hire onboarding flow — employees self-serve through W-4, I-9, direct deposit, and benefits enrollment without admin intervention | Clean, modern UI that small-business operators consistently rate as the friendliest in the payroll category | Predictable, transparent pricing on the website with no enterprise sales motion required
- Cons: Pricing scales by employee count — agencies above 50 staff sometimes find Rippling or larger HRIS platforms more cost-effective | Healthcare-specific HR features (clinical credential tracking, fieldwork supervision hours) are not modeled | Multi-state payroll handling is good but occasional state-specific edge cases require support escalation | Limited time-tracking depth — agencies needing detailed clinical time tracking often pair Gusto with another tool
- GoodABA complements: Gusto handles payroll, benefits, and W-2/1099 generation. GoodABA handles the rest of the agency stack — branded family portal, intake forms, client record, communications, and credential tracking specific to BCBAs and RBTs.
- GoodABA replaces: GoodABA does not replace Gusto. Payroll is explicitly outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds whichever payroll tool you use.
- Last reviewed: 2026-05-01

### Hi Rasmus
- URL: https://www.goodaba.com/aba-software/all-in-one/hi-rasmus
- Vendor: Hi Rasmus, Inc.
- Category: all-in-one
- Summary: An ABA practice management platform with strong clinical data collection, used in the U.S. and internationally, particularly for centers running discrete-trial-heavy programs.
- Pricing: per-user; Per-user subscription with multiple tiers. Pricing accessible to smaller clinics; international pricing varies by region. Confirm current rates with vendor.
- Integrations: QuickBooks, Stripe
- Pros: Strong discrete-trial-training (DTT) program builder with detailed prompt-fading and error-correction protocols | International footprint — used in the U.S., Europe, and the Middle East — with multi-language and multi-currency support that is rare in this category | Clean clinical UI that BCBAs running heavy DTT caseloads consistently rate well in public reviews
- Cons: U.S. billing and authorization workflows are less mature than CentralReach or Rethink — agencies with complex multi-payer setups report gaps | Smaller U.S. consultant ecosystem than the established platforms | Some integrations (electronic visit verification for Medicaid in specific states) are limited or require workarounds
- GoodABA complements: Run GoodABA alongside Hi Rasmus when you want a branded family portal, intake forms tuned to ABA agency operations, and consolidated communications outside the clinical workspace.
- GoodABA replaces: GoodABA replaces the email + spreadsheet + DocuSign + Google Forms stack that surrounds Hi Rasmus — the operational layer that sits outside Hi Rasmus's clinical and scheduling core.
- Last reviewed: 2026-05-01

### IntakeQ
- URL: https://www.goodaba.com/aba-software/intake/intakeq
- Vendor: IntakeQ Inc.
- Category: intake
- Summary: A general-purpose healthcare intake forms and practice management tool with public pricing, often used by ABA agencies for the intake stage when their clinical platform's forms are weak.
- Pricing: subscription; from USD49.9; Forms tier from around $49.90/month; Practice Management (PracticeQ) tier higher. Public, predictable pricing with monthly billing. HIPAA-eligible BAA available.
- Integrations: Google Calendar, Stripe, Square, Mailchimp, Zapier
- Pros: Public, predictable pricing with monthly billing — rare in the healthcare intake category | Strong conditional-logic form builder with a large template library and clean PDF export | HIPAA-eligible with a Business Associate Agreement available on the standard plan, not as an upcharge | Self-serve sign-up — agencies can be live with a working intake form the same day
- Cons: Not ABA-specific — terminology, templates, and workflows assume general medical or behavioral health practice and need customization for an ABA agency | No native ABA data collection, authorization tracking, or BCBA supervision concepts | Practice management upsell (PracticeQ) is a healthcare EHR rather than an ABA platform — it competes with SimplePractice, not CentralReach | Branded family portal is limited; clients still see IntakeQ-styled pages even with custom logo and colors
- GoodABA complements: GoodABA replaces IntakeQ for ABA-specific intake and family communications while keeping things you already pay for — a single workspace instead of IntakeQ plus four other tools.
- GoodABA replaces: GoodABA's intake forms, e-sign, and branded family portal are designed for ABA workflows — they replace IntakeQ entirely for most solo BCBAs and small agencies under twenty providers.
- Last reviewed: 2026-04-30

### Jotform
- URL: https://www.goodaba.com/aba-software/intake/jotform
- Vendor: Jotform Inc.
- Category: intake
- Summary: A general-purpose online forms platform with public pricing and a HIPAA-compliant tier, often used by ABA agencies as an intake forms layer.
- Pricing: subscription; from USD39; Free tier available. Paid plans starting around $39/month for Bronze; HIPAA compliance available on Gold tier. Public pricing on website.
- Integrations: Google Drive, Stripe, PayPal, Mailchimp, Zapier, Salesforce
- Pros: Massive template library and drag-and-drop builder — agencies can ship a polished intake form in under an hour | Strong conditional logic, file uploads, payment fields, and e-signature, all in one tool | Public, predictable pricing with multiple tiers including a free starting point and HIPAA compliance on higher plans
- Cons: Not ABA-specific — terminology and templates require customization for ABA intake workflows | HIPAA compliance is only on the Gold tier and above, which can surprise smaller agencies budgeting on lower plans | Form-only — no client record, no recurring task creation, no integration with clinical platforms by default | Branded experience is limited; even with custom logos and colors, parents see a Jotform-styled UI
- GoodABA complements: Jotform covers the form-builder layer; GoodABA covers everything that comes after — client record, intake routing, branded family portal, recurring tasks, and communications.
- GoodABA replaces: GoodABA's intake forms, e-sign, and branded family portal are designed for ABA workflows specifically — for most solo and small agencies, GoodABA replaces Jotform plus three other tools.
- Last reviewed: 2026-05-01

### Klaviyo
- URL: https://www.goodaba.com/aba-software/email/klaviyo
- Vendor: Klaviyo, Inc.
- Category: email
- Summary: A modern email + SMS marketing platform with best-in-class segmentation and automation, used by larger ABA agencies running serious referral-source nurture programs.
- Pricing: freemium; Free up to 250 contacts and 500 monthly sends. Email-only plans scale with contact count from $30/mo at 500 contacts. Email + SMS bundles cost more. NOT HIPAA-eligible — Klaviyo does not sign BAAs.
- Integrations: Shopify, WooCommerce, Salesforce, HubSpot, Stripe, Zapier
- Pros: Best-in-class segmentation engine — operators can target referral sources by interaction history, response patterns, and arbitrary custom fields with depth Mailchimp can't match | Multi-step automations with conditional branching, delay logic, and re-entry rules that handle real nurture sequences without contortions | Email + SMS in one platform with shared profiles — useful for agencies running parent-feedback campaigns or referral-partner reminders across both channels | Modern UI and dashboard analytics that surface deliverability, open rates, and click-through trends more usefully than legacy ESPs
- Cons: Not HIPAA-eligible: Klaviyo does not sign BAAs and the platform is built around e-commerce/marketing use cases that wouldn't include PHI by design | Steeper learning curve than Mailchimp — the segmentation power means more setup before campaigns ship, and non-technical operators struggle without help | Pricing scales aggressively past the free tier; agencies that don't actively prune inactive contacts hit sticker shock fast | E-commerce roots show through in some workflows (cart abandonment, product recommendations) that don't apply to ABA — feels like wading through irrelevant features
- GoodABA complements: Klaviyo handles sophisticated marketing-email and SMS campaigns to non-PHI audiences (referral sources, prospects, general parent newsletters). GoodABA handles the HIPAA-eligible family-communications layer tied to the client record.
- GoodABA replaces: GoodABA does not replace Klaviyo for marketing email. Klaviyo does not replace GoodABA for clinical/family communications because it can't legally handle PHI.
- Last reviewed: 2026-05-01

### Mailchimp
- URL: https://www.goodaba.com/aba-software/email/mailchimp
- Vendor: Intuit, Inc.
- Category: email
- Summary: The most-recognized email marketing platform — used by ABA agencies for referral-source nurture, parent newsletters, and prospect engagement (NOT for PHI-bearing communications).
- Pricing: freemium; Free up to 500 contacts. Paid plans (Essentials/Standard/Premium) start around $13/mo and scale with contact count. NOT HIPAA-eligible — Mailchimp does not sign BAAs and explicitly states it should not be used for PHI.
- Integrations: WordPress, Shopify, Stripe, Salesforce, HubSpot, Zapier
- Pros: Easiest email-marketing platform for non-technical operators — drag-and-drop builder and template library make first-campaign-in-an-hour realistic | Free tier covers up to 500 contacts, which is enough for many small ABA agencies' referral-source lists | Largest pool of marketing consultants and tutorials of any ESP — easy to find someone who knows it
- Cons: Not HIPAA-eligible: Mailchimp does not sign BAAs and explicitly bans PHI in their Terms — using it for parent communications that touch clinical info is a violation | Pricing escalates fast as the contact list grows; agencies routinely report sticker shock at the 5,000-contact and 10,000-contact thresholds | Automation is functional but lighter than Klaviyo — multi-step nurture sequences with conditional branching feel constrained | Owned by Intuit since 2021; some operators report a slower feature pace under the new ownership
- GoodABA complements: Mailchimp covers the marketing-email layer — referral-source nurture, prospect newsletters, awareness campaigns. GoodABA covers the operational layer — HIPAA-eligible family-specific communications tied to the client record.
- GoodABA replaces: GoodABA does NOT replace Mailchimp. Marketing email is outside our scope. Mailchimp does not replace GoodABA's family-communications layer either, because Mailchimp can't legally handle PHI.
- Last reviewed: 2026-05-01

### Microsoft 365
- URL: https://www.goodaba.com/aba-software/email/microsoft-365
- Vendor: Microsoft Corporation
- Category: email
- Summary: Microsoft's business suite — Outlook, Teams, OneDrive, SharePoint, and the Office apps — with HIPAA BAA on most business plans, the standard choice for agencies with deep Office integration.
- Pricing: subscription; from USD6; Business Basic from $6/user/mo; Business Standard $12.50; Business Premium $22; Apps for Business $8.25. HIPAA-eligible BAA available on Business and Enterprise plans through the Microsoft Service Trust portal.
- Integrations: Salesforce, HubSpot, Slack, Adobe, Zapier, Power Automate
- Pros: Best-in-class for agencies that already use Office (Word, Excel, PowerPoint) — file fidelity is meaningfully better than Google Docs equivalents | Microsoft Teams is included with most Business plans — combines messaging, video, and file sharing in one app, often replacing a separate Slack/Zoom subscription | Exchange-grade email with mature spam filtering, retention policies, and eDiscovery on higher tiers — important for agencies with audit or legal requirements | HIPAA BAA available across the Business and Enterprise plan tiers with broad service coverage including Outlook, Teams, OneDrive, and SharePoint
- Cons: Setup and admin complexity is higher than Google Workspace — license assignment, group policies, and security controls require more time investment | License management gets messy as agencies grow; tracking who needs which add-on (Power BI, Visio, Project) is a routine ops task | Per-user pricing scales similarly to Workspace, and many of the included features (Power Automate, advanced compliance) go unused at small-clinic scale | Teams setup and adoption can stall — agencies that turn it on without a clear use-case end up running both Teams and Slack with neither getting traction
- GoodABA complements: Microsoft 365 is the email and document backbone underneath GoodABA. Operators run business email and Office docs on 365 while GoodABA handles ABA-specific family communications, signed paperwork, and client records.
- GoodABA replaces: GoodABA does not replace Microsoft 365. We don't run email infrastructure or Office productivity apps. We replace the templated family-communication, intake, and signing layer that would otherwise sit awkwardly inside Outlook.
- Last reviewed: 2026-05-01

### Motivity
- URL: https://www.goodaba.com/aba-software/data-collection/motivity
- Vendor: Motivity, Inc.
- Category: data-collection
- Summary: An ABA data collection and clinical platform with strong graphing and behavior-tracking workflows, often used alongside a separate billing tool.
- Pricing: per-user; Per-clinician monthly subscription with multiple tiers. Pricing not always publicly listed; confirm with vendor.
- Integrations: CentralReach, QuickBooks
- Pros: Excellent graphing and visual analysis — phase-change lines, trend lines, and customizable axes that BCBAs consistently rate above category peers | Robust behavior-tracking workflows including frequency, duration, and ABC narrative recording in a single session | Pairs cleanly with CentralReach and other platforms — agencies often run Motivity for clinical and CentralReach for billing
- Cons: Not a full all-in-one — billing, payer enrollment, and credentialing live in other tools | Scheduling is functional but less mature than dedicated practice management platforms | Smaller user base means a thinner training and consultant ecosystem than CentralReach
- GoodABA complements: Run GoodABA alongside Motivity to cover everything outside the clinical workspace — branded family portal, intake forms, e-signed consents, communications, and growth tools.
- GoodABA replaces: GoodABA replaces the email + spreadsheets + DocuSign + Google Forms stack that surrounds Motivity for the agency's operational layer that Motivity does not claim to own.
- Last reviewed: 2026-05-01

### NPAWorks
- URL: https://www.goodaba.com/aba-software/all-in-one/npaworks
- Vendor: Code Metro, Inc.
- Category: all-in-one
- Summary: A long-running ABA practice management platform from Code Metro, with deep payer experience and a mature billing engine.
- Pricing: quote-only; Quote-based per-provider pricing. Not publicly listed. Contracts typically annual.
- Integrations: QuickBooks, Availity, ChangeHealthcare
- Pros: One of the longest-running ABA platforms — over two decades of payer-rule accumulation in the billing engine | Mature claim scrubbing and ERA handling, particularly strong for California Medicaid (Medi-Cal) and other complex state programs | Stable, dedicated customer base — agencies that have used NPAWorks for 10+ years are common
- Cons: UI feels older than newer entrants — particularly around scheduling, parent portal, and ad-hoc reporting | Quote-only pricing with annual contracts is the norm; small clinics often find onboarding friction high | Less marketing visibility than CentralReach or Rethink, so the consultant ecosystem outside the vendor itself is thinner
- GoodABA complements: GoodABA covers the operations layer NPAWorks does not — branded family portal, intake forms, e-signed consents, and team-wide communications consolidated in one workspace.
- GoodABA replaces: GoodABA replaces the email + spreadsheet + DocuSign + Forms stack that surrounds NPAWorks for the agency's family-facing and admin operations.
- Last reviewed: 2026-05-01

### OpenPhone
- URL: https://www.goodaba.com/aba-software/phone-systems/openphone
- Vendor: OpenPhone Technologies, Inc.
- Category: phone-systems
- Summary: A modern, lightweight business phone system designed for small teams, popular with solo BCBAs and small ABA clinics.
- Pricing: subscription; from USD19; Plans start at $19/user/month for Starter. Business and Enterprise tiers above. HIPAA support requires the Business tier with a signed BAA.
- Integrations: HubSpot, Salesforce, Slack, Zapier, Google Workspace
- Pros: Designed for small teams from day one — setup takes under 15 minutes versus hours on legacy enterprise platforms | Modern mobile and desktop apps that solo and small-team operators consistently rate as best-in-class | Public, transparent pricing with self-serve sign-up and short contract terms
- Cons: Feature set is intentionally narrower than RingCentral or Dialpad — no native video meetings, fewer routing options | HIPAA support requires the Business tier — agencies on Starter need to upgrade to handle PHI in calls | Fewer enterprise integrations than legacy platforms — agencies wired to Salesforce or large CRMs may find gaps | Limited multi-office and complex routing capabilities for mid-to-large agencies
- GoodABA complements: OpenPhone handles the calling and texting layer for your team. GoodABA handles the rest — branded family portal, intake forms, client record, communications log, and tasks.
- GoodABA replaces: GoodABA does not replace OpenPhone. We do not run phone infrastructure. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds whichever phone system you pick.
- Last reviewed: 2026-05-01

### PandaDoc
- URL: https://www.goodaba.com/aba-software/document-signing/pandadoc
- Vendor: PandaDoc Inc.
- Category: document-signing
- Summary: A document and e-signature platform with strong template and proposal-builder features, used by ABA agencies that send a lot of formatted documents alongside signatures.
- Pricing: subscription; from USD19; Plans start around $19/user/month for Essentials. Business and Enterprise tiers above. HIPAA support requires the Business or Enterprise tier with BAA.
- Integrations: HubSpot, Salesforce, Stripe, Google Workspace, Microsoft 365, Zapier
- Pros: Strong document creation and template features — agencies sending formatted treatment summaries or proposals find the editor more capable than DocuSign | Pricing similar to or slightly above Dropbox Sign with more document-builder features per dollar | Approval workflows and content libraries useful for agencies with multi-step internal review on outgoing documents
- Cons: Document-builder orientation can be overkill if all you need is signature on PDFs already produced elsewhere | HIPAA support is gated to higher plan tiers — surprises agencies on entry-level Essentials plan | Smaller signer-recognition footprint than DocuSign for high-stakes legal documents | Not ABA-specific — no built-in templates for parent consents, BAAs, or RBT onboarding
- GoodABA complements: If your team uses PandaDoc for proposals or formatted business documents, GoodABA covers everything else — branded family portal, intake forms, client record, communications, and tasks.
- GoodABA replaces: GoodABA's built-in e-sign covers parent consents, BAAs, and employment paperwork without a separate PandaDoc subscription. For most solo and small agencies, GoodABA replaces PandaDoc for all clinical and family-facing signing.
- Last reviewed: 2026-05-01

### Plutus Health
- URL: https://www.goodaba.com/aba-software/billing/plutus-health
- Vendor: Plutus Health Inc.
- Category: billing
- Summary: An ABA-focused billing and revenue cycle management service that handles claims, denials, and AR for ABA agencies, often paired with a clinical-only platform.
- Pricing: quote-only; Service-based pricing typically as a percentage of collections. Confirm current rate and minimum-volume terms with vendor.
- Integrations: CentralReach, NPAWorks, Theralytics, Office Ally
- Pros: Billing-as-a-service rather than billing-as-a-product — agencies offload claims, denials, and AR follow-up to a dedicated team | ABA-specific expertise — staff understand CPT 97151 / 97153 / 97155 / 97156 modifier rules and payer-specific edge cases | Works alongside whichever clinical platform the agency already uses — a billing partner rather than a software switch
- Cons: Service pricing as a percentage of collections can be more expensive than in-house billing for high-volume agencies | Outsourcing billing means the agency loses some real-time visibility into AR aging and denial reasons unless the partner reports proactively | Quality varies by account team — operators should ask for references and ramp expectations explicitly
- GoodABA complements: GoodABA handles the operations layer (intake, family portal, communications, tasks) while Plutus Health handles the billing engine — they live in different parts of the agency stack.
- GoodABA replaces: GoodABA does not replace Plutus Health — billing is explicitly outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds whatever billing solution you use.
- Last reviewed: 2026-05-01

### Rethink
- URL: https://www.goodaba.com/aba-software/all-in-one/rethink
- Vendor: Rethink First
- Category: all-in-one
- Summary: An all-in-one ABA platform with strong assessment libraries and parent-training content, sold as part of Rethink First's broader behavioral-health portfolio.
- Pricing: quote-only; Pricing not publicly listed. Quote-based, typically per-provider with annual commitments. Parent company also sells employer-side benefits products, which can affect bundling conversations.
- Integrations: QuickBooks, Stripe
- Pros: Comprehensive assessment library — VB-MAPP, ABLLS-R, AFLS, PEAK — with templated treatment-plan workflows | Built-in parent-training content library and family-coaching tools that come standard rather than as an add-on | Owned by Rethink First, which also operates an employer-side mental health and benefits product, opening referral and bundling pathways some smaller agencies appreciate
- Cons: Quote-only sales process with annual contracts — small clinics often cannot get a number without multiple discovery calls | Smaller user base than CentralReach means a thinner consultant and training ecosystem outside the platform's own resources | Several operators describe the UI as feeling older than newer ABA platforms, particularly around graphing and report customization | Support priority can be uneven because the parent company sells multiple products with different SLAs
- GoodABA complements: Run GoodABA alongside Rethink when you want a branded family portal, faster intake, and cleaner team operations without giving up Rethink's clinical and assessment library.
- GoodABA replaces: GoodABA replaces the email + spreadsheet + DocuSign + Google Forms stack that surrounds Rethink — the agency operations layer Rethink does not claim to own.
- Last reviewed: 2026-04-30

### RingCentral
- URL: https://www.goodaba.com/aba-software/phone-systems/ringcentral
- Vendor: RingCentral, Inc.
- Category: phone-systems
- Summary: An enterprise-grade business phone system with extensive call routing, video, and messaging features, often used by larger ABA agencies.
- Pricing: subscription; from USD30; Plans start around $30/user/month for Core. Advanced and Ultra tiers above. HIPAA-eligible BAA available on higher plans for healthcare customers.
- Integrations: Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk
- Pros: Most comprehensive feature set in the business phone category — call routing, video meetings, SMS, fax, and analytics in one platform | Mature HIPAA support with signed BAA for healthcare customers on appropriate plans | Extensive integration ecosystem including CRM, helpdesk, and admin platforms
- Cons: Pricing escalates quickly — small clinics often find the per-user cost too high for their actual call volume | Feature complexity can be overwhelming — many agencies use 20% of the platform for 100% of the cost | Setup and configuration require more time than newer entrants like OpenPhone | Customer support quality is variable; legacy enterprise model means small accounts can feel deprioritized
- GoodABA complements: RingCentral handles the phone and video infrastructure layer. GoodABA handles the rest of the agency stack — branded family portal, intake forms, client record, communications log, and tasks.
- GoodABA replaces: GoodABA does not replace RingCentral. Phone and video infrastructure is explicitly outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds your phone system.
- Last reviewed: 2026-05-01

### SRFax
- URL: https://www.goodaba.com/aba-software/fax/srfax
- Vendor: SRFax
- Category: fax
- Summary: A HIPAA-compliant online fax service popular with small healthcare practices, offering predictable pricing and a signed BAA on all plans.
- Pricing: subscription; from USD5.95; Plans start at $5.95/month for Basic. HIPAA support and BAA included on all plans, which is unusual in the fax category.
- Integrations: Email, API
- Pros: HIPAA support and signed BAA included on all plan tiers — no upcharge for compliance | Lowest entry pricing in the HIPAA-compliant fax category, accessible for solo BCBAs | Reliable delivery and clean UI focused on the fax workflow rather than bundled extras
- Cons: Single-purpose tool — fax only, no broader communications features | Lower brand recognition than eFax, which can matter for vendors expecting a specific provider | Web UI is functional but feels less polished than newer competitors | Page-based pricing tiers can become expensive at very high fax volume
- GoodABA complements: SRFax handles inbound and outbound fax. GoodABA handles the rest of the agency stack — branded family portal, intake forms, e-sign, client record, and communications.
- GoodABA replaces: GoodABA does not replace SRFax. Fax infrastructure is outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds it.
- Last reviewed: 2026-05-01

### Theralytics
- URL: https://www.goodaba.com/aba-software/all-in-one/theralytics
- Vendor: Theralytics
- Category: all-in-one
- Summary: An ABA-focused practice management platform marketed as an affordable alternative to CentralReach, with clinical data collection and billing in one product.
- Pricing: per-user; Per-provider monthly subscription with multiple plan tiers. Pricing has historically been more accessible than CentralReach for small clinics; verify current rates with vendor.
- Integrations: QuickBooks, Stripe
- Pros: Lower entry pricing than the established mid-to-large players, attractive for 5–20 provider clinics | Faster implementation than CentralReach — most agencies report being live in 2–3 weeks rather than 4–8 | Clean, modern UI that newer BCBAs and admins ramp on quickly compared to older platforms
- Cons: Smaller user base means a thinner third-party consultant and training ecosystem | Reporting and graphing customization are less mature than CentralReach for agencies that need deep analytics | Some payer-specific billing edge cases (especially complex Medicaid programs) require workarounds
- GoodABA complements: Pair GoodABA with Theralytics when you want a branded family-portal experience and consolidated agency operations alongside Theralytics's clinical and billing core.
- GoodABA replaces: GoodABA replaces the email + spreadsheets + DocuSign + Google Forms stack that surrounds Theralytics — Theralytics covers clinical and billing, but most operators still run a parallel ops stack.
- Last reviewed: 2026-05-01

### Typeform
- URL: https://www.goodaba.com/aba-software/intake/typeform
- Vendor: TYPEFORM, S.L.
- Category: intake
- Summary: A conversational online forms platform with strong design and conditional logic, occasionally used by ABA agencies as a top-of-funnel inquiry form.
- Pricing: subscription; from USD25; Plans start around $25/month. Free tier with response limits. HIPAA compliance is not on the standard plans — Typeform is generally not appropriate for protected health information.
- Integrations: Google Sheets, Mailchimp, HubSpot, Salesforce, Stripe, Zapier
- Pros: Best-in-class design and conversational form experience — single-question-per-screen format that families consistently complete at higher rates | Strong logic jumps and conditional branching make complex inquiry flows feel natural | Public pricing, free tier, fast self-serve setup
- Cons: No HIPAA compliance on standard plans — should NOT be used for forms collecting protected health information | Per-response pricing on lower tiers can become expensive at agency intake volume | Not ABA-specific — templates and field types assume marketing or general business use cases | No client record, no parent portal, no session-data integration — purely a forms front door
- GoodABA complements: Use Typeform as the public-facing inquiry form on your website if you love its design. GoodABA picks up the moment a family submits — turning that inquiry into a client record, intake workflow, and signed paperwork.
- GoodABA replaces: GoodABA replaces Typeform plus four other tools for the rest of the agency's intake-through-onboarding workflow — and unlike Typeform, GoodABA's intake forms are HIPAA-eligible from day one.
- Last reviewed: 2026-05-01

### WebABA
- URL: https://www.goodaba.com/aba-software/all-in-one/webaba
- Vendor: Therapy Brands
- Category: all-in-one
- Summary: An ABA practice management platform under the Therapy Brands portfolio, with integrated EHR, billing, and clinical workflows.
- Pricing: quote-only; Quote-only pricing through Therapy Brands sales. Annual contracts are standard.
- Integrations: QuickBooks, Stripe, Office Ally, Availity
- Pros: Backed by Therapy Brands — a portfolio company with deep behavioral-health billing experience and dedicated clearinghouse relationships | Strong EHR depth, particularly for agencies that need clinical-record functionality alongside ABA-specific workflows | Mature claim management with built-in eligibility checking through major clearinghouses
- Cons: Sold through Therapy Brands' multi-product sales motion, which can feel less ABA-specific than dedicated platforms | UI is functional but not as modern as newer entrants — operators describe it as a workhorse rather than a delight | Some ABA-specific clinical features (custom program builder, graphing customization) are less deep than Motivity or Hi Rasmus
- GoodABA complements: Pair GoodABA with WebABA when you want a branded family portal and a consolidated agency operations layer alongside WebABA's clinical and billing core.
- GoodABA replaces: GoodABA replaces the email + spreadsheet + DocuSign + Google Forms stack that surrounds WebABA — the agency operations layer Therapy Brands does not claim to own at the family experience level.
- Last reviewed: 2026-05-01

### Zoom for Healthcare
- URL: https://www.goodaba.com/aba-software/telehealth/zoom-healthcare
- Vendor: Zoom Video Communications, Inc.
- Category: telehealth
- Summary: Zoom's HIPAA-eligible video product for healthcare, offering enterprise reliability and feature depth for ABA agencies running serious telehealth volume.
- Pricing: subscription; Healthcare-tier pricing typically per host with annual contracts. Not always publicly listed; confirm with Zoom sales. HIPAA BAA included on healthcare plans.
- Integrations: Calendar tools, Microsoft Teams, EHR systems via SDK
- Pros: Industry-leading video quality and reliability — handles low-bandwidth sessions better than category alternatives | Comprehensive admin, recording, and analytics features for multi-provider clinics | Familiar interface — both clinicians and families have likely used Zoom before, reducing training time
- Cons: Pricing higher than Doxy.me, especially for occasional or small-volume telehealth use | HIPAA features require the healthcare-specific plan, not standard Zoom — agencies sometimes assume regular Zoom is sufficient (it is not) | Setup and admin configuration more complex than purpose-built telehealth tools | Brand recognition cuts both ways — staff may use Zoom for non-clinical meetings, creating BAA-coverage confusion
- GoodABA complements: Zoom for Healthcare handles the video session and recording layer. GoodABA handles the rest — branded family portal, intake forms, client record, scheduling, and communications log.
- GoodABA replaces: GoodABA does not replace Zoom for Healthcare. Video infrastructure is outside our scope. We replace the email + spreadsheet + DocuSign + Forms stack that surrounds your telehealth tool.
- Last reviewed: 2026-05-01